| Frequently Asked Questions
Why are Artwork costs shown separately?
If you've ordered cards, or any other stationery for that
matter, and have paid the artwork costs then decided to re-order
at a later date then, providing there are no changes to the artwork,
you would then need only to pay the standard print costs. If there are changes to the artwork the next time
you order, then we would only charge for the plate(s) that have
been affected. For instance, you may have a 3 colour card where
the logo is red & blue, but all other text is in black. If
you change something that only affects the text then you would
be charged for that film/plate only. (In this case the black plate
only).
In the costing
chart for business cards why do we list 200 cards then jump
to 500?
Basically 1 box = 200 cards.
500 cards would be spilt across 3 boxes.
Can I see samples of your work?
Certainly! Just telephone, fax or email us and we will gladly
send you relevant samples. You can also request samples below:
A new salesman has just joined our company. How soon can you
deliver?
We normally specify 7 working days to turn jobs around, (from
acceptance/approval of artwork proofs), but we do understand there
could be a desperate need for a quicker delivery. In these cases
we would endeavour to get the job to you as quickly as possible.
I've done my own design. Can I send it to you in Microsoft
Word?
Yes, but we would probably have to re-set it using our own professional layout program with
the relevant crop/trim marks. Please note: if you do decide to
send a Word file, you will need to save separately any graphics/logos
used. Microsoft Word embeds images as low-res (72dpi) so it is
important to give us the original separately. If sending any colour pics, these need to be converted from RGB to CMYK. We can do this for you at no cost.
Payment Terms - when do I pay and how?
Payment will need to be arranged before any work commences.
Once you have approved your artwork/design we will then proceed
to print and once the job is ready for despatch we will contact
you for your delivery details. The goods will then be immediately
despatched.
If paying by cheque then this would have to be received with
the order (please allow 7 days for clearance). We will not despatch
goods until the cheque has been cleared.
All major credit/debit cards are also accepted and this would
be the preferred payment if you are in a rush to receive your
goods.
What are the legal requirements concerning stationery in
general? What must be printed?
What are others saying about Castle Print & Design?
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